Refund policy
H3O Skin Refund & Returns Policy
Because our skincare products are personal care items, we cannot accept returns on opened or used products for hygiene and safety reasons.
Damaged or Incorrect Orders
If your order arrives:
- damaged,
- defective,
- or incorrect,
please contact us within 48 hours of receiving your parcel.
Email:
hello@h3oskin.co.za
Please include:
- your order number,
- photographs of the product,
- photographs of the packaging.
We will gladly arrange a replacement or refund where appropriate.
Unopened Products
Unopened products may be returned within 14 days of delivery.
Products must:
- remain sealed,
- be unused,
- be in their original packaging.
Return shipping costs are the customer’s responsibility unless we supplied the incorrect item.
Refunds
Approved refunds are processed using the original payment method.
Please allow 5–10 business days after approval for funds to reflect.